Privacy Policy

1What we collect

Account data: username, display name, email address, role and a hashed password (we never store your password in readable form).

Order data: orders, items, amounts, coupons used, payment confirmation time and the activation codes delivered to you.

Technical and security data: IP address, time and type of actions in an activity log, sign-in attempts, and a session cookie.

Messages you send us by email or chat apps.

2Why we use it

To run your account, process and confirm orders, and deliver codes.

To keep the Site secure, prevent fraud and misuse, and investigate problems using the activity log.

To contact you about your account and orders, and to meet legal and accounting duties.

We do not use your data for advertising and we do not sell it.

3Cookies

We use only the cookies the Site needs to work: a session cookie that keeps you signed in and a language cookie that remembers English or Thai. We do not use advertising or tracking cookies.

4Who we share it with

Our hosting and infrastructure provider (Alibaba Cloud), which stores the data for us under contract. We may disclose data to authorities when the law requires it, or to protect our rights and security. We do not share your data with anyone else for their own purposes.

5Where data is stored

The Site runs on servers of our cloud provider. Your data may be processed outside your own country. We take reasonable steps to protect it wherever it is.

6How we protect it

Passwords are stored as one-way hashes. Activation codes are encrypted at rest. Connections to the Site use HTTPS. Access to the back office is limited to authorised administrators with an additional access code, and administrator actions are logged. No system is perfectly secure, but we work to keep yours safe.

7How long we keep it

We keep account and order records for as long as your account is active and afterwards for as long as needed for accounting, security and legal reasons. Activity log entries cannot be edited or deleted from the Site. When data is no longer needed we delete or anonymise it.

8Your rights

You may ask us to access, correct or delete your personal data, or to object to or restrict how we use it, subject to the law that applies to you (including the Personal Data (Privacy) Ordinance of Hong Kong). We may need to keep some records, for example for accounting, and will tell you if so. To make a request, write to us at the address below.

9Children

The Site is for businesses and is not intended for anyone under 18.

10Changes to this policy

We may update this policy. The date at the top shows the latest version. If a change is significant we will tell you on the Site or by email.

11Contact

Privacy questions and requests: contact@muonic.ltd — Muicon Limited, Hong Kong.